Privacy & Data Protection

Betlabel Privacy Policy — Your data, your security

Your personal information is fully secure at betlabel. This page explains in plain language what data we collect, why we collect it, and how we keep it protected.

Last Updated: January 2026
betlabel never sells your information to third parties.
SSL Encryption
No Sale of Data
KYC Secured
Data confidential

In short: betlabel uses your personal information solely to provide our services. We will never sell your data under any circumstances. This Privacy Policy explains where your information goes and how it is kept secure.

1. Introduction

Betlabel (www.betlabel.im) places the highest importance on its members' privacy. This Privacy Policy explains how betlabel collects, uses, stores, and protects your personal information.

This policy applies to betlabel's website, mobile app, and all associated services. By using betlabel, you are considered to have accepted this Privacy Policy.

We want you to use betlabel with complete confidence. That's why this document is written in plain, straightforward language rather than legal jargon. Feel free to contact us directly with any questions.

2. What information do we collect?

Betlabel collects data from various sources — some you provide directly, and some is collected automatically.

Information you provide directly:

  • Full name, date of birth, and nationality
  • Mobile Number & Email Address
  • Home Address
  • National ID or passport number (for KYC verification)
  • Payment details (mobile banking number, bank account)
  • Messages and complaints sent to Support

Automatically collected data:

Data Type Why it's collected
IP Address Security and Fraud Prevention
Device Information (OS, Browser) Service Quality Improvement
Login history and timestamps Account Security
Betting and transaction history Record Keeping & Dispute Resolution
Cookies & Session Data Improving User Experience
Location data (approximate) To ensure localized service delivery

3. How Is Your Information Used?

Betlabel uses your information only for the following purposes:

  • Account Management: Registration, login, and identity verification
  • Payment Processing: Processing deposits and withdrawals
  • Fraud Prevention: Detecting suspicious activity
  • Service Improvement: Analyzing and Improving User Experience
  • Legal Compliance: Meeting Regulatory Requirements
  • Contact: Sending important updates and bonus offers
  • Support Services: Resolving issues and answering questions

To be clear: betlabel does not sell your data to advertisers. Your betting habits or financial information will never be shared with any marketing company.

4. How Long Is Your Data Retained?

Betlabel does not retain your data longer than necessary. The general rules are:

  • Active account data: Retained for the full duration of the account
  • Transaction records: Minimum 5 years after account closure
  • KYC Documents: Up to 7 years as required by law
  • Support Messages: 2 years after the issue is resolved
  • Log Data: 1 year for security analysis

If you request account closure, betlabel will delete your data beyond what is required by legal obligations.

5. Sharing Information with Third Parties

Betlabel may share your data in the following limited circumstances:

  • Payment Provider: bKash, Nagad, Rocket — only the information necessary to process transactions
  • Technology Partners: Limited data for platform operations, under strict confidentiality agreements
  • Legal Authorities: By court order or regulatory requirement
  • Fraud prevention agencies: To report suspicious activity

Please note: All third parties betlabel works with are bound by strict confidentiality agreements. They may not use your data for any purpose outside of what betlabel has authorized.

6. Cookies Policy

The betlabel website and app use cookies — small text files stored on your device. betlabel uses the following types of cookies:

Essential Cookies:

Essential for login sessions and security — these cannot be disabled.

Functional Cookies:

Remembers your preferences (language, display settings). You can disable this, though some features may not work as well.

Analytics Cookies:

Used to understand which parts of the site get the most traffic. Can be disabled from your browser settings.

7. Security Measures

Betlabel follows the highest industry standards to keep your information secure:

  • SSL/TLS Encryption: All data transfers are encrypted
  • Two-Factor Authentication (2FA): An extra layer of security at login
  • Firewall & DDoS Protection: Servers always secured
  • Security Audits: Regular Third-Party Audits
  • Data Backup: Encrypted backups stored on secure servers
  • Access Control: Only authorized personnel can access data

No online system is 100% secure, however, so keep your password strong and never share it with anyone.

8. Your Rights

As a betlabel member, you have the following rights regarding your personal data:

  • Right to Know: The right to know what data betlabel holds about you
  • Right to Rectification: The right to request correction of inaccurate information
  • Right to Erasure: Right to request deletion of data beyond legal obligations
  • Right to Restrict Processing: Request to stop using your data for specific purposes
  • Data Portability: Right to request a copy of your data
  • Right to Object: Right to opt out of marketing communications

To exercise any of these rights, email support@betlabel.im. betlabel will respond within 30 days.

9. Children's Privacy

Under 18: betlabel strictly prohibits account registration for anyone under 18. If we discover that a minor has created an account, it will be closed immediately and all collected data will be deleted.

10. Changes to the Privacy Policy

Betlabel may update this Privacy Policy as needed. For significant changes, members will be notified at least 14 days in advance via app notification or email.

Continuing to use betlabel after any changes have been made will be considered acceptance of the updated Privacy Policy.

11. Contact

For any privacy-related questions, requests, or complaints:

  • Email: support@betlabel.im
  • Live Chat: Available on the website 24/7
  • Language: Support available in Bengali

For more details, visit our Terms & Conditions and Responsible Gaming View page.

How does betlabel protect your information?

Your privacy is protected — both technically and by policy

SSL Encryption

Every data exchange on betlabel is protected by 256-bit SSL encryption — virtually impossible for hackers to break.

KYC Verification

Identity verification documents are stored on separate encrypted servers and can only be accessed by authorized personnel when necessary.

Third-Party Audits

Independent security experts regularly audit betlabel's systems. Any vulnerabilities found are addressed immediately.

No data selling

Betlabel never sells your personal or financial information to advertisers or any other third parties.

2FA Protection

Using two-factor authentication at login helps prevent unauthorized access to your account.

Right to Data Deletion

You may request deletion of any data beyond legal retention requirements at any time. betlabel will complete this within 30 days.

Your Data Rights

Your rights over personal data as a betlabel member

1
Right to Know

If you want to know what information betlabel holds about you, we are required to respond within 30 days.

2
Right to Rectification

You may request corrections to any inaccurate information we hold.

3
Right to Erasure

You may request deletion of any data that falls outside legal retention obligations.

4
Portability Rights

The right to download a copy of your data and keep it for your own records.

5
Right to Object

You can opt out of marketing emails or notifications at any time.

6
Right to Restrict Processing

You may request that your data be used only for specific, limited purposes.

Play safe, Join betlabel

Enjoy the best betting experience in Bangladesh with your data fully protected

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